Refunds, Replacements and Cancellation

At Pranaisha Designs, every furniture piece is handcrafted and made with close attention to design, finishing, and quality standards. Since most of our products are made to order and specially prepared for each customer, we request buyers to carefully review product dimensions, finishes, and specifications before placing an order.

Our policy is designed to ensure fair support while maintaining the made-to-order nature of our products.

1. Order Cancellation Policy

Customers may request cancellation of an order within 24 hours of placing the order.

Once the order enters production, customization, polishing, upholstery, or dispatch preparation, cancellation requests cannot be accepted as the item is specifically being manufactured for the customer.

Cancellation requests can be submitted by emailing us at care@pranaishadesigns.com with your order number.

Approved cancellations will be processed within 5–7 business days.

2. Returns Policy

As most of our furniture products are handcrafted and made to order, we do not accept general returns or exchanges based on:

  • change of mind,
  • dislike after delivery,
  • incorrect space measurement,
  • entryway restrictions,
  • or customer preference changes after dispatch.

Customers are requested to carefully verify dimensions and access pathways before placing an order.

3. Replacement Policy for Damaged / Defective / Wrong Product

We are committed to delivering products in excellent condition. However, in the unlikely event that:

  • the product arrives damaged during transit,
  • there is a manufacturing defect,
  • or an incorrect item is delivered,

customers may request a replacement by notifying us within 7 days of delivery.

To initiate a replacement request, kindly share:

  • Order Number
  • photographs/videos of the issue
  • outer packaging photos
  • brief description of the concern

Our team will inspect the case and confirm the replacement process.

Once approved, replacement or corrective resolution will be arranged within 7 to 15 business days, depending on the nature of the issue.

4. Refund Eligibility

As products are made specifically to order, refunds are generally not applicable once production has started.

However, Pranaisha Designs may issue a refund only under the following circumstances:

  • if the ordered product cannot be manufactured,
  • if replacement is not possible in an approved damaged/defective case,
  • or if the order is cancelled within the permitted cancellation window.

Approved refunds are processed back to the original payment method within 7–10 business days.

5. Non-Eligible Situations

Refunds, returns, or replacements will not be applicable in cases of:

  • normal handcrafted variations in grain, texture, or finish,
  • minor color variation due to photography/display settings,
  • customer misuse,
  • damage caused after delivery,
  • improper handling,
  • failure to accommodate product dimensions at customer premises.

6. Customer Support

We strongly encourage customers to inspect products at the time of delivery and contact us immediately in case of any concern.

For assistance, please contact:

Pranaisha Designs Customer Support
Email: care@pranaishadesigns.com
Business Hours: Monday to Sunday, 11:00 AM to 7:00 PM IST