Shipping Policy
Shipping Policy
At Pranaisha Designs, each furniture piece is thoughtfully handcrafted and made with close attention to quality, finishing, and durability. As most of our products are made to order, shipping timelines may vary depending on the nature of the item, customization requirements, and delivery location.
1. Order Processing Time
All orders are processed after successful payment confirmation.
Since our furniture is handcrafted and made to order, the standard production and finishing timeline is:
7 to 21 business days, depending on product type and complexity.
Customized or bulk orders may require additional processing time, which will be communicated to the customer in advance.
2. Dispatch Timeline
Once the product is completed and quality checked, it is prepared for dispatch from our warehouse/manufacturing unit.
Customers receive shipping confirmation via email or phone once the order is dispatched.
3. Estimated Delivery Timeline
Delivery timelines after dispatch generally are:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–12 business days
- Remote Locations: 7–15 business days
Please note that delivery timelines may vary due to logistics availability, weather conditions, public holidays, or unforeseen transportation delays.
4. Delivery Partners
We work with trusted third-party courier, transport, and furniture logistics partners to ensure safe delivery across India.
For oversized furniture items, delivery may be arranged through specialized surface transport services.
5. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before payment confirmation.
Certain promotional offers may include free shipping on selected products or pin codes.
6. Delivery Inspection
We request all customers to inspect the outer packaging and product condition at the time of delivery.
In case of visible transit damage, missing parts, or packaging tampering, kindly notify our customer support team immediately on the same day of delivery.
Supporting photos/videos help us resolve claims faster.
7. Delays in Delivery
As our products are handcrafted and involve careful finishing, occasional dispatch or transit delays may occur.
While we make every effort to ensure timely delivery, Pranaisha Designs shall not be held liable for delays caused by courier companies, transport disruptions, natural events, or circumstances beyond operational control.
Customers will be kept informed in case of major delays.
8. Installation / Assembly
Some furniture products may require minimal assembly after delivery.
Where applicable, assembly guidance will be provided.
Large assembled products should be handled carefully during placement.
9. Incorrect Shipping Information
Customers are requested to provide complete and accurate shipping details while placing the order.
Pranaisha Designs shall not be responsible for delays or failed deliveries arising due to incomplete address, incorrect phone number, or customer unavailability.
10. Customer Support
For all shipping-related assistance, please contact:
Email: care@pranaishadesigns.com
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST